Privacy Policy

This statement was last updated on 21st November 2025.

Studio Behana ("we", "us", "our") offers a range of graphic design and content creation services. In providing these services, we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you interact with our website or services, including dealing with us if you have concerns.

What Personal Information We Collect

We may collect the following types of personal information, depending on your dealings with us:

Name
Physical and Email address
Phone number
Business name
Website URL
Social media handles
Any other personal information you voluntarily provide when contacting us, booking a service, providing feedback on a service, or subscribing to our content.

How We Collect Personal Information

We collect your personal information from or about you in different ways, including:

when you fill out a contact form on our website,
send us an email or direct message,
book a service with us,
subscribe to our newsletter or
interact with us via social media
through third parties with whom we interact in order to provide our services
publicly available sources, including social media.

We may also collect information automatically through website analytics tools (like Google Analytics) including your IP address, browser type, and pages visited.

Why We Collect Your Information

We collect your personal information to:

Respond to enquiries or obtain feedback
Offer or promote our products and services and deliver services you’ve requested
Send newsletters or marketing communications (with your consent)
Help us manage, develop and enhance our services, including our website, social media, applications and offerings
Manage and meet our legal and business obligations.

Disclosure of Your Information

We will never sell your personal information.

We may share your data with third-party service providers who assist us in operating our website and business (e.g. email marketing platforms, website hosts, our professional advisors), but only where necessary and with your privacy in mind.

We may also disclose your information if required by law.

Direct Communications

We may use personal information we have collected to form a view on what we think you may want or need and to decide which products, services and offers to include in messages we send you. This process may involve automated decision-making to determine which messages will be most meaningful to you. We may contact you via email, phone, text or mail.

We only use or disclose your personal information for direct marketing purposes (that is, to communicate with you directly to promote our goods and services) when we have your consent to do so, or where you have a reasonable expectation that your personal information will be used for this purpose and where you have not opted out from us contacting you.

You can withdraw your consent to receiving direct marketing and other communications from us at any time by emailing us at hello@studiobehana.com

Security of Your Information

We take reasonable steps, as well as implementing technical and organisational measures, to ensure your personal information is secure, including protection against unauthorised access, modification, or disclosure. However, no method of online transmission is 100% secure.

We store your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by applicable laws. We take reasonable steps and implement technical and organisational measures to de-identify or destroy that information when it is no longer required.

Access and Correction

We will try to ensure that the personal information collected from you is up to date, accurate and complete. You have the right to request access or correction of the personal information we hold about you. To do so, please contact us using the details below.

We will respond to your request within a reasonable time and give you access to the information in the manner requested by you if it is reasonable to do so. In the unlikely event we deny access or provide you alternative access to your personal information, we will inform you of our reasons and the mechanisms available to you to complain.

Cookies and Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. You can adjust your browser settings to refuse cookies, but this may limit site functionality.

Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about your privacy, please contact:

Studio Behana
Jacinta Markcrow
Email: hello@studiobehana.com
Location: Cooya Beach, Queensland, Australia

If you have a complaint about the way we collect, store or handle your personal information please contact us via the above email so we may investigate. We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) (https://www.oaic.gov.au